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'Please listen carefully as our menu has recently changed...'

DEFINITION: v. To call a phone "help line" and spend 45 minutes pushing buttons and screaming at dumb voice-recognition system, before being automatically disconnected. n. A push-button or voice-activated phone menu system designed to irritate those who use it.

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Verboticisms

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Phonejail

Created by: Tigger

Pronunciation: /FOHN-jeyl/

Sentence: Kevin felt like a convict trying to escape from the phonejail system that his health care service provider used, where he'd been 'serving time' for most of the afternoon, forced to listen to their repetitive announcements and trying to navigate the labyrinth of menu options and the 'Interactive Voice Renouncement' system they use to support their customers. If he heard the words "your call is very important to us" a couple more times, Kevin thought, he might just go throttle somebody, who would then need to speak with the health care service more desperately than he did now.

Etymology: Play on the word 'phonemail': Phone - shortening of telephone (from French, téléphone "far" + "sound") + Jail - a detention facility or correctional institution (Old French, jaole "a cage, prison")

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COMMENTS:

Love it Tigger...somedays your 'sentences' are longer than others and there is no pardon or time off for good behaviour! - Nosila, 2008-04-14: 19:37:00

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Voicedeactivation

Created by: EmSheMe

Pronunciation:

Sentence:

Etymology:

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Callnundrum

artr

Created by: artr

Pronunciation: kôlnəndrəm

Sentence: When Geoff had an issue with his computer he decided to call the customer service hotline. What started as a good idea quickly turned into a callnundrum, a virtual quagmire of button-pushing choices. Like a digital tar baby, every touch of the keypad took him deeper into the morass. Just when he was about to climb out of the entanglement by hanging up, he broke through to a live human being. Geoff's elation was immediately dashed when the service rep, who insisted his name was Charlie, seemed to have trouble understanding even the simplest question. He suspected that Charlie's company-issued Rosetta Stone CD was still in the CD tray.

Etymology: call center (an office set up to handle a large volume of telephone calls, esp. for taking orders and providing customer service) + conundrum (a question asked for amusement, typically one with a pun in its answer; a riddle)

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Autohated

artr

Created by: artr

Pronunciation: aw-tuh-heyt-ed

Sentence: After receiving hundreds of complaints about uneven treatment by customer-service reps - helpful and cordial one day, rude and uncaring the next - company executives decided that the only way to be fair and treat the entire public the same was to install an autohated voice mail system that would frustrate and hang up on everyone equally. They seem happy that the call volume has dropped dramatically.

Etymology: automated (to operate or control with a minimum of human interaction)+ hated (the object of extreme aversion or hostility)

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Limboloop

Created by: arrrteest

Pronunciation: lim-boe-loop

Sentence: Jason knew that as soon as the computer started acting funny he had to call the customer service hotline. This frustrated him to no end because he knew that he would have to enter in the model number, serial number, the product code and the color of the unit before he even got to the limboloop hell of regional call centers, problem troubleshooting, cream and sugar preference, and choice of wait time muzak, only to have to give the same information when transfered to a human voice with a Irish Catholic name and an Indian accent.

Etymology: limbo, a place or state of oblivion to which persons or things are regarded as being relegated when cast aside, forgotten, past, or out of date + loop,Something having a shape, order, or path of motion that is circular or curved over on itself.

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COMMENTS:

Great word. Matches the definition very nicely. - Mustang, 2008-04-15: 03:34:00

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Vexmessaging

Created by: Nosila

Pronunciation: vex mess ajing

Sentence: Vexmessaging is described as what used to be a 2 minute inquiry call to a company, greeted by a pleasant, real live person, which has been replaced with a very long battle with an automatronic simulated human voice which does not give you enough options to get an answer. Vexmessaging gives companies the statistics that say their complaints this year are fewer. It is only because no one can get through to anyone to complain!!! Your call is important to us... indeed!

Etymology: Vex (to irritate, annoy,disturb the peace of mind of; afflict with mental agitation or distress;cause annoyance in;especially by minor irritations or be a mystery or bewildering to) & Messaging (sending a message or receiving one)& rhymes with Text Messaging (how everyone under 30 communicates in abbreviated codes, by cell phone/blackberry or other computerized device...even if they are in the same room as those with whom they communicating!)

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COMMENTS:

Covers it quite nicely. Great word! - Mustang, 2009-05-20: 04:58:00

so true - Jabberwocky, 2009-05-22: 13:15:00

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Vexmail

Created by: Nosila

Pronunciation: veks mayl

Sentence: When Bruce tried calling the phone company to extend the minutes on his phone, he had to go through no less than 20 prompts of vexmail to reach the person he needed. By that point the call was moot because he had stomped his phone in an act of cellacide and put it into receivership.

Etymology: Vex (irritate, annoy) & Voicemail (automated phone message system)

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Annoyoanswer

phonesalad

Created by: phonesalad

Pronunciation: Annoy-o-answer

Sentence: OMG. This anoyoanswer is killing me. It thought I said "French fries and pickle goats taste like cheddar."

Etymology: annoy + o + answer

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Illedigitimate

Created by: stache

Pronunciation: ĭl'ĭ-dĭ-jĭt'ə-mĭt

Sentence: The illedigitemate "help" menu Bjorn reached when he called AT&T was all but helpful. After wearing a blister on his button finger and being irritated to the point of requiring three double gin-and-tonics he hung up and found the answer he needed in the help menu on his cell phone.

Etymology: meld of 'illegitimate' and 'digit' (finger)/'digital.'

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COMMENTS:

fun to say - Jabberwocky, 2008-04-14: 16:21:00

Uuuuuuuuhhhhhhhhhm. Three double gin-and-tonics . . . I can almost taste the lime on my stirring digit. - doseydotes, 2008-04-14: 16:35:00

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Hapline

youmustvotenato

Created by: youmustvotenato

Pronunciation: hap-line

Sentence: I called up customer service trying to resolve my issue. Navigating the Indo-audio maze, I eventually surrendered to the hapline and just hung up.

Etymology: hapless- ill fated + helpline- customer service via phone

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Comments:

Verbotomy Verbotomy - 2008-04-14: 00:01:00
Today's definition was suggested by silveryaspen. Thank you silveryaspen. ~ James

Jamagra - 2008-04-14: 07:25:00
I miss silveryaspen.

Mustang - 2008-04-15: 03:35:00
Where did silveryaspen go?

Verbotomy Verbotomy - 2008-04-15: 16:59:00
Silveryaspen has retired from active duty. But I am sure she is still creating Verboticisms in her head and saying wonderful things about all the Verbotomy Writers! ~ James

Mustang - 2008-04-16: 06:26:00
She is missed. She did indeed say some very nice things about Verbotomizers.

Verbotomy Verbotomy - 2009-05-20: 00:00:00
Today's definition was suggested by silveryaspen. Thank you silveryaspen. ~ James

readerwriter - 2009-05-20: 07:52:00
How long is summer vacation? Just trying to make plans...

Verbotomy Verbotomy - 2009-05-22: 08:24:00
We work flex hours, so it is variable. I will send out an announcement when we start anew. ~ James