Verboticism: Menugravation

'Please listen carefully as our menu has recently changed...'

DEFINITION: v. To call a phone "help line" and spend 45 minutes pushing buttons and screaming at dumb voice-recognition system, before being automatically disconnected. n. A push-button or voice-activated phone menu system designed to irritate those who use it.

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Helpwhine

artr

Created by: artr

Pronunciation: helpwīn

Sentence: Most every company has some version of a helpwhine. If you can push the right buttons, you are allowed to vent your frustrations to somebody who may or may not care what you have to say — somebody who may or may not speak discernible English. This assumes that you are ever able to find that lone human in the maze of options. ”Your Call is very important to... click”.

Etymology: help (assist) + whine (a feeble or petulant complaint)

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COMMENTS:

Dead on! - catgrin, 2010-06-21: 05:49:00

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Callnundrum

artr

Created by: artr

Pronunciation: kôlnəndrəm

Sentence: When Geoff had an issue with his computer he decided to call the customer service hotline. What started as a good idea quickly turned into a callnundrum, a virtual quagmire of button-pushing choices. Like a digital tar baby, every touch of the keypad took him deeper into the morass. Just when he was about to climb out of the entanglement by hanging up, he broke through to a live human being. Geoff's elation was immediately dashed when the service rep, who insisted his name was Charlie, seemed to have trouble understanding even the simplest question. He suspected that Charlie's company-issued Rosetta Stone CD was still in the CD tray.

Etymology: call center (an office set up to handle a large volume of telephone calls, esp. for taking orders and providing customer service) + conundrum (a question asked for amusement, typically one with a pun in its answer; a riddle)

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Agendizzement

Created by: Jabberwocky

Pronunciation: a/jen/deez/mant

Sentence: The agendizzement was so convoluted and confusing that he soon developed a case of mennui and gave up ordering pizza.

Etymology: agenda + dizzy + aggrandizement (cause to appear greater than is the case)

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Autohated

artr

Created by: artr

Pronunciation: aw-tuh-heyt-ed

Sentence: After receiving hundreds of complaints about uneven treatment by customer-service reps - helpful and cordial one day, rude and uncaring the next - company executives decided that the only way to be fair and treat the entire public the same was to install an autohated voice mail system that would frustrate and hang up on everyone equally. They seem happy that the call volume has dropped dramatically.

Etymology: automated (to operate or control with a minimum of human interaction)+ hated (the object of extreme aversion or hostility)

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Noperator

Created by: shoeshineboy

Pronunciation: NO-puh-ray-terr

Sentence:

Etymology: nope + operator

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Vocaldisturbia

Created by: scarletzinc

Pronunciation: woh-kuhl-des-tuhr-bee-aah

Sentence: The phone agencies have set their vocaldisturbia strategies to annoy users.

Etymology: vocal-voice disturbia-disturbance

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Oblivicurse

Created by: pieceof314

Pronunciation: uh-bliv-eh-kers

Sentence: Jonesy had a secret life. Under the happy facade or bubbliness and congeniality, she was really a curmudgeon and a misanthrope. She was a call center operator script engineer. She was responsible for the impossible recursive loop design that would often frustrate callers. With each possible combination, she would oblivicurse the respondant with a multitude of irrelavent, ambiguous and time consuming questions that would often lead the person back to the beginning. With this, she would sit down and smile darkly.

Etymology: Oblivion + Curse

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COMMENTS:

Like that one, pieceof314...I just knew those IT types belonged to convens and every company has them! - Nosila, 2008-04-14: 19:43:00

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Screamcouragment

Created by: bdraffen0002

Pronunciation: /skrēmˈkərijmənt/

Sentence: I was foaming at the mouth; their menu was absolute screamcouragement.

Etymology: From the words Scream: Middle English: origin uncertain; perhaps from Middle Dutch. And Encouragement: Middle English (formerly also as incourage ): from French encourager, from en- ‘in’ + corage ‘courage.’

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Numericearpatter

petaj

Created by: petaj

Pronunciation: new-merrik-kear-patter

Sentence: Paula's digit was sore from depressing numbers on her phone, but she found the numericearpatter even more distressing with that recorded voice droning on about options, menus and numbers and how much her call was valued. In a fit of pique she mashed down on the entire keypad thereby forfeiting her 17th place in the queue.

Etymology: numeric keypad + ear + patter

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Pressbuttirritant

Created by: dochanne

Pronunciation: Press-butt-ear-it-ant

Sentence: David just wanted to talk to someone about how he felt, but no matter what he did he couldn't get through to a human and kept getting lost in the voice-menu options. Before long he was no longer suicidal but was instead homicidal. He cursed and swore - "Damned presbuttirritant!" but in the end the mental health helpline hung up on him when he pressed the two instead of the two twice.

Etymology: Press button - usually what you're told to do by a pressbuttirritant; Irritant - grrrr! Presbyterian - a conveniently named religion, used here because some religions insist their followers press your (door) buttons in the early hours on the weekends and are thus also irritating. Not necessarily the Presbyterians themselves you understand.

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