Verboticism: Hapline
DEFINITION: v. To call a phone "help line" and spend 45 minutes pushing buttons and screaming at dumb voice-recognition system, before being automatically disconnected. n. A push-button or voice-activated phone menu system designed to irritate those who use it.
Voted For: Hapline
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Noperator
Created by: shoeshineboy
Pronunciation: NO-puh-ray-terr
Sentence:
Etymology: nope + operator
Helpwhine
Created by: artr
Pronunciation: helpwīn
Sentence: Most every company has some version of a helpwhine. If you can push the right buttons, you are allowed to vent your frustrations to somebody who may or may not care what you have to say — somebody who may or may not speak discernible English. This assumes that you are ever able to find that lone human in the maze of options. ”Your Call is very important to... click”.
Etymology: help (assist) + whine (a feeble or petulant complaint)
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COMMENTS:
Dead on! - catgrin, 2010-06-21: 05:49:00
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Callnundrum
Created by: artr
Pronunciation: kôlnəndrəm
Sentence: When Geoff had an issue with his computer he decided to call the customer service hotline. What started as a good idea quickly turned into a callnundrum, a virtual quagmire of button-pushing choices. Like a digital tar baby, every touch of the keypad took him deeper into the morass. Just when he was about to climb out of the entanglement by hanging up, he broke through to a live human being. Geoff's elation was immediately dashed when the service rep, who insisted his name was Charlie, seemed to have trouble understanding even the simplest question. He suspected that Charlie's company-issued Rosetta Stone CD was still in the CD tray.
Etymology: call center (an office set up to handle a large volume of telephone calls, esp. for taking orders and providing customer service) + conundrum (a question asked for amusement, typically one with a pun in its answer; a riddle)
Autohated
Created by: artr
Pronunciation: aw-tuh-heyt-ed
Sentence: After receiving hundreds of complaints about uneven treatment by customer-service reps - helpful and cordial one day, rude and uncaring the next - company executives decided that the only way to be fair and treat the entire public the same was to install an autohated voice mail system that would frustrate and hang up on everyone equally. They seem happy that the call volume has dropped dramatically.
Etymology: automated (to operate or control with a minimum of human interaction)+ hated (the object of extreme aversion or hostility)
Annoyoanswer
Created by: phonesalad
Pronunciation: Annoy-o-answer
Sentence: OMG. This anoyoanswer is killing me. It thought I said "French fries and pickle goats taste like cheddar."
Etymology: annoy + o + answer
Phonejail
Created by: Tigger
Pronunciation: /FOHN-jeyl/
Sentence: Kevin felt like a convict trying to escape from the phonejail system that his health care service provider used, where he'd been 'serving time' for most of the afternoon, forced to listen to their repetitive announcements and trying to navigate the labyrinth of menu options and the 'Interactive Voice Renouncement' system they use to support their customers. If he heard the words "your call is very important to us" a couple more times, Kevin thought, he might just go throttle somebody, who would then need to speak with the health care service more desperately than he did now.
Etymology: Play on the word 'phonemail': Phone - shortening of telephone (from French, téléphone "far" + "sound") + Jail - a detention facility or correctional institution (Old French, jaole "a cage, prison")
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COMMENTS:
Love it Tigger...somedays your 'sentences' are longer than others and there is no pardon or time off for good behaviour! - Nosila, 2008-04-14: 19:37:00
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Automaddening
Created by: Mustang
Pronunciation: ah-toh-MAD-ning
Sentence: The more Lance fiddled with the automated answering service at the hospital the more automaddening it became, with him eventually tossing his cell phone on the floor and heading out to the hospital in his car knowing it would likely be faster.
Etymology: Blend of 'automated' and 'maddening'.
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COMMENTS:
Who needs bureaucracy when you have automaddening answering services to drive you insane? - dochanne, 2009-05-20: 23:29:00
Automaddening is so much quicker than doing it manually... - Nosila, 2009-05-20: 23:34:00
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Telrettes
Created by: griffiegrrl
Pronunciation: Tell-retts
Sentence: John was experiencing Tellrettes when he was on an automated help-line the other day, and required a tranquilizer to calm him down.
Etymology: Turrets Syndrome (Spelling tweaked), Telephone
