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'Please listen carefully as our menu has recently changed...'

DEFINITION: v. To call a phone "help line" and spend 45 minutes pushing buttons and screaming at dumb voice-recognition system, before being automatically disconnected. n. A push-button or voice-activated phone menu system designed to irritate those who use it.

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Verboticisms

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Callnundrum

artr

Created by: artr

Pronunciation: kôlnəndrəm

Sentence: When Geoff had an issue with his computer he decided to call the customer service hotline. What started as a good idea quickly turned into a callnundrum, a virtual quagmire of button-pushing choices. Like a digital tar baby, every touch of the keypad took him deeper into the morass. Just when he was about to climb out of the entanglement by hanging up, he broke through to a live human being. Geoff's elation was immediately dashed when the service rep, who insisted his name was Charlie, seemed to have trouble understanding even the simplest question. He suspected that Charlie's company-issued Rosetta Stone CD was still in the CD tray.

Etymology: call center (an office set up to handle a large volume of telephone calls, esp. for taking orders and providing customer service) + conundrum (a question asked for amusement, typically one with a pun in its answer; a riddle)

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Autohated

artr

Created by: artr

Pronunciation: aw-tuh-heyt-ed

Sentence: After receiving hundreds of complaints about uneven treatment by customer-service reps - helpful and cordial one day, rude and uncaring the next - company executives decided that the only way to be fair and treat the entire public the same was to install an autohated voice mail system that would frustrate and hang up on everyone equally. They seem happy that the call volume has dropped dramatically.

Etymology: automated (to operate or control with a minimum of human interaction)+ hated (the object of extreme aversion or hostility)

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Discontention

Created by: mweinmann

Pronunciation: dis - con - ten - shun

Sentence: There was a tremendous amount of discontention as Lyle continued to scream and pound the phone on the table; even after the automaton had disconnected the call. Lyle was convinced that the automated voice had become angry and annoyed with his yelling and "hung" up on him....which made him even more riled up. He wondered how he could ever get revenge on the digitalmoron. It was indeed the winter of his digital discontent and disconnect...

Etymology: disconnection (Unexpected termination of a telephone connection) --> discontent (dissatisfaction,longing for something better than the present situation) --> tension (a balance between and interplay of opposing elements or tendencies,a state of mental or emotional strain)--> contention (controvery,a contentious speech act, In packet mode communication networks, contention is a condition that arises when two or more data stations attempt to transmit at the same time over a shared channel):)

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Voicedeactivation

Created by: EmSheMe

Pronunciation:

Sentence:

Etymology:

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Dialdrone

Created by: bookowl

Pronunciation: dial/drone

Sentence: He kept trying to disconnect from the menu but instead of getting a dial tone he got a dialdrone.

Etymology: dial tone + drone

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COMMENTS:

Been there, done that. Good word. - Mustang, 2008-04-15: 03:36:00

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Telrettes

griffiegrrl

Created by: griffiegrrl

Pronunciation: Tell-retts

Sentence: John was experiencing Tellrettes when he was on an automated help-line the other day, and required a tranquilizer to calm him down.

Etymology: Turrets Syndrome (Spelling tweaked), Telephone

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Voicejail

Created by: mikewhite

Pronunciation: voice-jail

Sentence: can I add a sentence for voicejail later?

Etymology: voice+jail: wordplay on voice+mail

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COMMENTS:

like this word...describes it perfectly!! - mweinmann, 2009-05-20: 08:43:00

Great word, mike...yes, please make a sentence, you know you can! - Nosila, 2009-05-22: 12:10:00

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Annoyoanswer

phonesalad

Created by: phonesalad

Pronunciation: Annoy-o-answer

Sentence: OMG. This anoyoanswer is killing me. It thought I said "French fries and pickle goats taste like cheddar."

Etymology: annoy + o + answer

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Digigeridoo

Created by: Stevenson0

Pronunciation: dij/i/uh-ree-doo

Sentence: Whenever I phone Bell Canada, our national phone company for service, I always encounter the digigeridoo system, which encompasses pressing hundreds of buttons which only produces unintelligible irritating voice activated drone sounds and than a very clear "Thank you for calling Bell".

Etymology: digit + didgeridoo (a musical instrument of Australian Aborigines that creates a low drone sound)

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Helpwhine

artr

Created by: artr

Pronunciation: helpwīn

Sentence: Most every company has some version of a helpwhine. If you can push the right buttons, you are allowed to vent your frustrations to somebody who may or may not care what you have to say — somebody who may or may not speak discernible English. This assumes that you are ever able to find that lone human in the maze of options. ”Your Call is very important to... click”.

Etymology: help (assist) + whine (a feeble or petulant complaint)

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COMMENTS:

Dead on! - catgrin, 2010-06-21: 05:49:00

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Comments:

Verbotomy Verbotomy - 2008-04-14: 00:01:00
Today's definition was suggested by silveryaspen. Thank you silveryaspen. ~ James

Jamagra - 2008-04-14: 07:25:00
I miss silveryaspen.

Mustang - 2008-04-15: 03:35:00
Where did silveryaspen go?

Verbotomy Verbotomy - 2008-04-15: 16:59:00
Silveryaspen has retired from active duty. But I am sure she is still creating Verboticisms in her head and saying wonderful things about all the Verbotomy Writers! ~ James

Mustang - 2008-04-16: 06:26:00
She is missed. She did indeed say some very nice things about Verbotomizers.

Verbotomy Verbotomy - 2009-05-20: 00:00:00
Today's definition was suggested by silveryaspen. Thank you silveryaspen. ~ James

readerwriter - 2009-05-20: 07:52:00
How long is summer vacation? Just trying to make plans...

Verbotomy Verbotomy - 2009-05-22: 08:24:00
We work flex hours, so it is variable. I will send out an announcement when we start anew. ~ James