DEFINITION: n. A technological innovation that doesn't work as expected because "normal people" can't figure out how to use it. v. To improve something in a way that makes it much harder to use.

Complacate

Created by: Nosila

Pronunciation: com plak kayt

Sentence: Initially when you had an IT problem, you just phoned Fred and he'd either tell you how to fix it or come and do it for you. When they installed a new system, they added a voice mail system to log complaints. It was intended to complacate the user. Your complaint was registered, but you had to go through an e-labourate series of "Press this, press that" options. You got nowhere but they figured all that button pushing kept you busy and entertained until they could figure out how you had screwed up their expensive system.

Etymology: Complicate (make more complex, intricate;confusing) & Placate (cause to be more favorably inclined; gain the good will of;lull;mollify)

Points: 716

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